Big 5 Sporting Goods - Napa in Napa, CA Closed now

Reviews about Big 5 Sporting Goods - Napa

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  January 31, 2020, by Deanna Ludaescher
  I had to return a pair of Colman steel towed working boots to Big5 because a piece of lumber and a hammer fell on them when my son was working on a school project. He had only had them for 1 day and the leather tore. I am glad he was wearing them when the wood and hammer hit the beginning of the steel toe section because they protected his toes from getting smashed. But I didn't like or think that the leather should have ripped at least 1 inch open. So with my son and husband doubting Big5 would do anything, I took them back for an exchange or refund. The man at the counter was very nice and helpful. He said that he had never seen this before and the boots were a damaged product and check the computer to find that they had 1 pair of side 12 Coleman steel towed boot left. Had another employee bring them to the register and did an exchange for me. So, my son has a new pair of boots to wear while doing the construction at his school. The employee at Big5 said that if it happened again or if their were any other problems with the boots to just bring them back for a refund and try a different manufacture of steel towed boots. I am extremely happy with the results and service I have received from Big5 here in Napa. I will definitely be making more purchases here. Deanna L. Napa, California